Help when you need it

SoleBuddy Support

Need help with a workout, shoe, outsole scan, backup, or SoleBuddy Pro? Email us and include your iPhone model, iOS version, SoleBuddy version, and a short description of what happened.

Apple Health sync

Check that SoleBuddy can read workouts in the Health app, then open SoleBuddy and tap Sync. Background workout alerts are optional and can be disabled in SoleBuddy Settings. Automatic shoe assignment can also be turned off if you prefer to assign every run yourself.

Wear scans

Photograph the complete outsole in even light, keep the camera parallel to the sole, and avoid blur or glare. Only successful analyses count toward the scan allowance. Wear results are informational and cannot measure hidden cushioning or diagnose injury risk.

Backups and new devices

SoleBuddy records are stored on your device. Use Export in Settings before deleting the app or moving devices, then use Import on the destination device. The backup includes supported shoe and scan images.

SoleBuddy Pro

Use Restore Purchases from SoleBuddy's subscription screen if an existing purchase is not recognized. Manage or cancel an App Store subscription from Settings > Apple Account > Subscriptions. Apple handles charges and refund requests.

Privacy requests

Most SoleBuddy data exists only on your iPhone, so we cannot retrieve or delete it remotely. For questions about information processed by our service providers or support correspondence, email hello@solebuddy.app.